Accommodation revenue does not only come from the price a guest pays for their room each night. Depending on your property, revenue can come from a wide variety of different outlets; from your onsite restaurant, your conference and events spaces, your dry cleaning service, through to pre-arrival in-room amenities or gift shops.
Having the right tools in place to maximise revenue at every opportunity and every guest touch point is crucial for operators. These tools help us to both enhance the guest experience through convenience and personalisation, as well as support your profit and loss with increased revenue.
One of the most sure-fire ways to achieve maximum revenue is by ensuring guests have the option to view and interact with your different offerings, and that they are then served up the most relevant offers, upgrades and extras.
It is also widely known that the more amenities or additional touch points your guests interact with, the more likely they are to return to your property to stay again. Now, while these amenities might not all cost your guests money, being able to serve up the right revenue producing offer to the right guest certainly assists in enhancing the experience and cushions your bottom line.
Altitude seamlessly solves this problem by including offers of upgrades, upsells and extras throughout each stage of the guest experience. This gives your guests tailored options when they need them and space to browse, view and make their decision while checking in, ordering room service or even as they find a souvenir from their stay.
You can read more about the benefits of technology supporting the guest experience in our downloadable guide below.
As the future of accommodation evolves, digital solutions now play a significant part in supporting hotels re-shaping their guest experience.
Data-driven, personalised experiences provide guests with greater value for their stay, allow properties to streamline and automate traditionally time-consuming tasks and maximise revenue opportunities.