Ask a Hotel Manager about their top priorities, and you’ll likely hear “our guest experience” as a top contender. But in today’s hospitality tech landscape, stitching together all the systems needed to create a smooth, personalised, and efficient guest stay can be overwhelmingly difficult. Until now.
Altitude is the modular hospitality platform using cloud architecture to bring all key guest services into one intuitive solution. By centralising key information for guests and staff, Altitude not only lifts guest satisfaction to new heights but also optimises limited resources for hotel operators.
Here's how Altitude reshapes the guest experience from start to finish:
Seamless Guest Journey
For guests, Altitude offers their first glimpse behind the curtain of a frictionless stay through digital touch points. Easy Self-Service Kiosks accelerate the check-in and check-out process while Altitude’s Guest App allows management of room requests, team messaging, mobile key access and more, all from their personal device.
By taking guest services out from behind the front desk, Altitude empowers each guest to personalise their experience.
Empowered Staff Communication
Altitude’s Task Manager feature creates a simplified back-of-house workflow so no team requests fall through cracks between shifts or departments.
Team members can also engage guests through Altitude’s Live Guest Chat to answer questions in real-time from anywhere on property.
With Altitude's Chatbot with ChatGPT integration, teams can automate routine guest inquiries to maximise productivity.
By optimising internal systems and information sharing, Altitude allows staff to focus fully on elevating person-to-person interactions.
You can read more about our Chatbot with ChatGPT integration in our blog here.
Scalable Tech Infrastructure
Behind the scenes, Altitude alleviates the hassle of complex legacy systems that don’t communicate and are difficult to manage. Altitude lets properties integrate current systems while upgrading key modules that improve the most rapidly changing guest expectations.
With cloud-based infrastructure, scaling services up or down is simple for any size property. Rather than reinventing the wheel each time, Altitude’s modular approach keeps the hotel tech stack nimble.
Start reaping the rewards of better-connected systems for your guests and team in no time. The elevated guest experience you envision is now within reach with Altitude, and we're excited to help you get there.
Ready to learn more about how Altitude helps hotel managers focus on creating 5-star hospitality?
