Communicate in real-time with your guests with both Live Chat and our Chatbot.
Live Chat
Available across the platform, Live Chat keeps you and your team connected with guests in real-time.
Set up canned responses and templates for quick messaging and responses
Configure chat routing to ensure the right team member or department respond to guests
Filter and assign chat depending on status and assignee
Chatbot
Set up a chatbot for quick and easy communication with guests. Configure based on your property information and customise responses to suit your brand.
Available across the platform, the chatbot is perfect for fielding FAQ's, general questions and then facilitates handover to a team member if required.
ChatGPT Integration
We are pleased to announce the release of our ChatGPT integrated Chatbot.
Our Chatbot is trained by ChatGPT including unanswered questions lists and more.
Where our Chatbot cannot initially answer a question, our Chatbot hands over to ChatGPT to return a response.
Chatbot Features
Upload your compendium and property documents for quick FAQ and response setup
Specify topics for the Chatbot to handle, or handover to a team member
Our Chatbot can generate Guest Requests, place orders, offer complementary menu items and recommendations through the chat
How can the Chatbot help?
Our Chatbot is designed to enable seamless communication with your guests, freeing up your team from fielding FAQ's and facilitating guest requests.
The Chatbot will pick up your guest's chat, and will provide your guests with the information they need, while also upselling services like room service and amenities.
If the Chatbot doesn't know, our integration with ChatGPT ensures your guests get the information they need, or handover to one of your team members.
Communications Hub
Bring your communications together with our Communications Hub.
Manage live chat with your guests, your chatbot, emails and more, all from one place.
