Offer guests a mobile experience that feels like your own. Fully branded and available on the web or as a downloadable app– your hotel stays with your guests, wherever they go.
Your app. Downloadable or web-based.
Choose the option that fits your guests. Offer a downloadable branded app, or provide instant access through a web-based version.
Custom branding, content and styling
Real-time alerts, messages and email notifications
Stay connected with your guests from booking to post-stay
Welcome guests before they even arrive.
Deliver a seamless check-in experience that saves time, reduces queues and simplifies arrival for everyone.
Enable quick and easy pre-check-in flows
Securely verify guest identification
Process payments and authorisations with ease
Collect accurate guest details before arrival
Generate mobile keys for secure, contactless room access
Everything guests need, right when they need it.
Give guests instant access to everything they need during their stay– from room service and local events, to guest requests and live chat.
Order room service with upsells and custom extras
Access your property compendium and local guides
Explore events, attractions and area highlights
Request services or order items through the in=app store
Chat live with staff or get instant answers via Chatbot
Log maintenance or report lost property
Receive announcements, alerts and real-time updates
From check-out to booking the next stay.
Make departure effortless with digital billing and feedback tools, then stay connected with personalised post-stay marketing and loyalty.
Enable a seamless, self-led check-out experience
Collect minibar details directly from guests
Gather valuable insights through surveys and NPS
Launch personalised marketing based on guest data and preferences
Your Guest App can typically be up and running within a few weeks. Timelines depend on your Property Management System and team availability, but we'll guide you through the process and make setup as smooth as possible.
Do guests need to download the app?
It depends on the features you would like to offer. If you want to enable mobile keys, a downloadable app is currently required to support that functionality. Otherwise, the web version is a great choice for quick access to property details, guest services, and in-stay features.
Not sure? Get in touch, we'll help you decide what works best for your setup.
How do I encourage guests to download or access the app?
Awareness is key. Promote your Guest App through email, booking confirmations, social media, QR Codes, and in-room signage. We've also created a helpful guide,Maximising Guest Engagementto support your marketing efforts and increase uptake.
Can I customise the app to match my brand?
Definitely. From logos and colours, to layout, content and features, you have control over how your Guest App looks and functions. It's designed to feel like an extension of your hotel, not a third-party tool.
