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Ensure your hotel is where your guests are, mobile. 

Customise our Guest App to be an extension of your brand, available as a downloadable app or used on the web. 

Guest App
Guest App
 

Download or web-based.

Offer your guests a downloadable app for mobile keys, or a web-based guest app, easily accessible via QR code or email link.

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Fully customisable branding and content

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Push notifications, alerts, emails and more

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With your guests through the entire guest experience

 

Book, connect and check in.

Welcome your guests from the moment they make their reservation with a seamless pre-arrival and check in experience. 

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Easy pre-check-in and arrival flows

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Upload and verify identification as required by your property

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Process payments and authorisations

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Capture accurate guest information

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Generate mobile keys for guests to access their room

Guest App Check In
Room Service
 

Guide, dine and order.

Place your hotel's amenities and services in the palm of your guest's hand with comprehensive during stay features. 

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Room service ordering with upsells and extras

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Property compendium and area information

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Local events and attractions

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Guest requests and in-app store

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Live Guest Chat and Chatbot

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Log maintenance and lost property

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Announcements and alerts

 

Check out, loyalty and feedback.

Say goodbye to your guests with smart billing management, surveys and stay feedback, then stay in touch with marketing and loyalty features.

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Streamlined departure flow

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Minibar declaration

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Capture guest feedback with surveys and NPS

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Create post stay marketing campaigns based on guest preferences and segmentation

Departure Guest App
 

Features

Create convenience for your guests with our downloadable guest app and mobile keys. 

 

Browse our integrations

 

FAQ's

How long does it take to set up the Guest App?

We can have your Guest App up and running within just a few weeks.  It all depends on your Property Management System and schedule, but we do our best to make it as stress-free as possible. 

What is the difference between downloading the app and using the app on the web?

If you're torn between asking guests to download an app or having guests use your app online, it depends on what features you would like to offer. 

If you have RFID door locks and want to incorporate mobile keys, you will need to have the downloaded app to support the feature.  Otherwise, the web version is a great alternative for easy access to your property information, guest services and more.  Get in touch with us and we can help you decide!

How do I encourage guests to download or view the app?

Marketing efforts like email, social media and general awareness are great to get the ball rolling for your guests.  You can view our guide Maximising Guest Engagement to learn more.  

Can I customise the app?

Absolutely.  Our Guest App has been developed for complete customisation.  Our content management system is easy to use and allows you to make real-time changes and refine your app to be a perfect extension of your brand.

 

Check out our blogs and resources to learn more

Elevate Your Guest Experience with One Powerful Platform
Insights

Elevate Your Guest Experience with One Powerful Platform

Altitude centralises guest experience and back-of-house systems into one seamless, cloud-based solution to elevate hospitality.

March 12, 2024

Product Spotlight: Express App
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Product Spotlight: Express App

Altitude’s Express App digitises arrival registration and departure billing for hoteliers looking to remove paper from the process.

January 26, 2023

The Digital Cart
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The Digital Cart

Offer guests a familiar shopping experience to personalise their stay with easy 'add to cart' features in Altitude's Guest Experience Platf...

April 28, 2022