Every guest has a different preference for their experience, whether they use their mobile phone, or prefer to check in at the front desk. This year, we have focused on enhancing these experiences and addressing each stage of the guest journey with automation and innovation.
We are proud to say that Altitude now consolidates up to 65% of the hotel tech stack in one cloud-based platform, helping teams streamline their daily workload, while guests enjoy convenient, consistent experiences.
In Q1 2023, we were pleased to launch our refreshed In-Room App.
With similar functionality to our Guest App, our In-Room App is completely customisable and is focused on supporting the in-house guest experience. Guests can view the property compendium, order room service, place requests, view local attractions and events, chat with the team and more.
A key focus of Altitude will always be to support effective communication in accommodation.
We know that a significant problem operators face is miscommunication and delays in communication, which effect both the guest experience and the team's workload.
We were pleased to release our Communications Hub, featuring our most recently released Chatbot with ChatGPT integration, as well as live chat for both back of house teams, guests and students.
Smart features include automatic translation and direct guest request ordering such as a fresh towels , which then appear directly in the task system, and are automatically assigned to a team member to deliver.
This year we were pleased to release our Housekeeping and Task Management features. Our Housekeeping feature streamlines housekeeping job allocation, supervisor sign off, checklist processes and supports KPI's and reporting for team members.
With Task Management, teams can process guest requests and room service with ease, updating task status' assigning to departments or team members, and scheduling from both our mobile solution, Admin App or desktop.
These integrations include Property Management Systems Oracle Cloud, Smile PMS and Mews , Paymaya (Payment Gateway), Salto KS (Door Locks), VDA (Locks and Room Control).
Check out our integrations page for more.
In June, we launched our new website and with it a refresh of our branding. With our new look, we are focused on developing technology designed specifically to elevate human experiences.
Our new website offers insights on how you can easily create convenience for your guests and automation for your team, then enjoy the vast benefits for years to come.
In August we headed across the Tasman to Sydney to attend NoVacancy, then in October we attended AHICE in Wellington at Tākina, Wellington’s new Conference and Events Centre with our door lock partners, Dormakaba.
We are looking to release elevated marketing features, additional platform automation and experience driven enhancements. We have several properties going live over the Christmas break and into Q1 2024, and are looking forward to helping these properties create convenience for their guests and streamline their back of house operations.
"Its been an exciting year of innovation, there has been a lot of development under the hood as well as customer facing enhancements, our systems are empowering more properties and guests the ever before."
"Our new look, enhancements and features this year have strengthened our place in the guest experience market - we truely have an all in one platform for guest experience and we look forward to working with all the new customers who are on this journey with us.
- Anthony Radich (Founder)